Key Takeaways:
- Leadership Trust Drives Retention 88% of employees at Certified™ workplaces feel they can ask management reasonable questions and receive honest answers—compared to just 62% at typical Canadian workplaces.
- Approachability Builds Stronger Teams 92% of employees at top workplaces say management is approachable, versus only 66% in a typical Canadian organization—highlighting the importance of leadership presence and availability.
- Trust Enhances Business Resilience Organizations with high-trust cultures outperform peers in turnover, stability, and financial performance.
- Transparency Reinforces Credibility Leaders who communicate clearly and share both good and bad news with empathy are more likely to gain lasting employee trust (Great Place to Work Canada, 2023).
- Recognition Encourages People-First Behaviour Leaders who are publicly acknowledged for supportive behaviours help reinforce a people-first culture that others can model and scale across the organization.
Leadership expectations have shifted. It’s no longer enough for leaders to hit performance targets or manage workflows effectively. People want leaders who listen, communicate clearly, act with integrity, and prioritize their team’s well-being. In today’s workplace, that means building people-first leadership—an approach that values employees not only for what they produce but for who they are.
This article explores what it means to be a people-first leader, why it matters, and how organizations can support their development in practical, measurable ways.
What Is People-First Leadership?
People-first leadership is built on a foundation of trust, fairness, and respect. These leaders create environments where employees feel seen, heard, and supported. They focus on the human side of work, recognizing that business results and employee experience are closely connected.
This doesn’t mean putting people ahead of business outcomes—it means understanding that people drive those outcomes. When leaders invest in trust-based relationships, employees are more likely to stay, contribute fully, and recommend their workplace to others.
Forbes describes this approach simply: “The foundation of people-first leadership is to treat people as people, not human resources” (Forbes, 2023).
Why the Shift to People-First Matters Now
The way people view work has changed. Flexibility, psychological safety, and meaningful relationships are no longer seen as perks—they’re expectations. In this environment, leadership style becomes a critical factor in attracting and keeping talent.
People-first leaders are especially important during change and uncertainty. Whether managing remote teams, responding to shifting market conditions, or navigating internal transitions, these leaders offer the stability and clarity employees need. They’re more likely to earn the trust of their teams and less likely to see turnover or disengagement. In fact, organizations that invest in high-trust leadership practices not only reduce voluntary turnover but also outperform their peers in resilience and financial performance. For a deeper look at how trust drives business outcomes, download the full High-Trust Business Case Study (PDF).
Key Traits of a People-First Leader
While leadership styles vary, people-first leaders tend to share several common traits. These qualities can be observed and developed across all levels of an organization:
- They listen first. Employees feel respected when their opinions are heard. Leaders who actively listen gather better information, make stronger decisions, and build credibility.
- They communicate transparently. Whether it’s sharing updates or explaining the “why” behind a decision, people-first leaders focus on clarity and honesty. As noted in Mastering Trust: 5 Essential Traits of Trusted Leaders in the Workplace, transparency—especially when it includes both good and bad news shared with empathy—is a vital behaviour that builds trust and earns long-term credibility (Great Place to Work Canada, 2023).
- They take accountability. These leaders model responsibility by owning their mistakes and recognizing the contributions of others.
- They care about well-being. People-first leaders are mindful of workload, boundaries, and mental health. They help others succeed without sacrificing their personal capacity.
- They create equitable experiences. Everyone should feel they belong at work. These leaders work to remove barriers and ensure fairness in how people are treated, developed, and recognized. As emphasized in Leadership and Trust: Strategies for Credibility, Respect, and Fairness, trust-based cultures start with leadership that consistently models fairness and integrity (Great Place to Work Canada, 2023). .
Moving from Intent to Action
People-first leadership doesn’t happen by accident. It takes deliberate effort—both from individual leaders and the organizations that support them. Here’s where to start:
- Start with data
Understanding how employees experience leadership is essential. Regular employee surveys can uncover gaps in trust, communication, and recognition. For example, if employees don’t feel fairly treated, or if managers are perceived as distant, that feedback signals where support is needed.
Great Place To Work® employee survey data shows that leadership trust is one of the strongest predictors of employee retention and engagement. This makes it a critical area for improvement.
Further, when asked whether they could ask management any reasonable question and get a straight answer, 88% of employees at Certified™ organizations said yes, compared to only 62% in a typical Canadian workplace. And when it comes to approachability, nearly 92% of employees at top workplaces say their management is approachable and easy to talk to, significantly higher than the 66% reported in typical Canadian organizations. These differences aren’t abstract—they directly reflect the presence or absence of people-first leadership.
- Invest in manager development
Many people move into leadership roles without formal training. They’re expected to manage others based on past performance, not necessarily on people skills. Providing clear expectations, ongoing coaching, and leadership training tied to workplace culture can change that.
Programs that focus on communication, inclusion, and values-based decision-making help leaders better support their teams and themselves.
- Recognize what works
Celebrating people-first behaviour reinforces its value. Recognition can be formal—through awards, promotions, or public appreciation—or informal, like a thank-you for handling a difficult conversation with empathy.
When leaders see that their efforts to support people are acknowledged, they’re more likely to continue those behaviours. And when employees see those traits rewarded, it encourages future leaders to follow the same path.
Fast Company highlights how this can shape culture: “Empowering all of our employees through thoughtful action, reflective of their feedback, has been key to our success” (Fast Company, 2023).
- Define and scale your leadership expectations
Organizations with a clear, shared understanding of leadership are better equipped to hire and promote effectively. This can include identifying the behaviours that reflect your values and communicating them through performance expectations.
One example is the concept of the For All™ leader, which describes leaders who consistently create positive experiences for all team members, not just a select few. This approach helps embed fairness, consistency, and inclusion into how leadership is practiced and measured.
Culture Starts with Leadership
A strong workplace culture isn’t defined by policies—it’s shaped by people. People-first leaders play a central role in bringing culture to life. They lead by example, reinforce values through their actions, and help others feel part of something meaningful.
The impact of leadership is visible in how employees talk about their jobs, how they treat each other, and whether they choose to stay. Organizations that take leadership development seriously send a message that people matter—and that message, when lived consistently, leads to lasting results.
Building People-First Leaders: A Long-Term Commitment
The shift toward people-first leadership requires more than workshops or one-time interventions. It means creating systems that support continuous learning and accountability. It also means ensuring leadership practices are measured not just by output, but by the experiences they create for others.
As the workplace continues to evolve, leadership will remain a deciding factor in whether people choose to engage, grow, and contribute fully. Prioritizing leadership development today means creating a more resilient and human-centered organization tomorrow.
Get Certified
Want to know how your people feel about your workplace culture during times of change? Get Certified today and learn the answer to this question and gain many more insights along the way.
Frequently Asked Questions:
1. What does people-first leadership actually mean in practice?
It refers to leaders who prioritize trust, fairness, and communication, ensuring every employee feels valued and respected. It’s about managing relationships, not just results.
2. How can I measure whether our leaders are people-first?
Use the Trust Index™ Employee Survey to assess how employees perceive leadership credibility, communication, and fairness across your organization.
3. What are the business benefits of people-first leadership?
High-trust leadership drives lower turnover, stronger engagement, and greater resilience. These factors directly contribute to improved financial and operational performance.
4. How do I start building a people-first leadership strategy?
Begin by collecting employee feedback, training managers in trust-building behaviours, and aligning recognition and expectations with people-first values. Certification provides valuable benchmarks and insight.
5. Is this approach only for large organizations?
No. People-first leadership practices can be scaled to fit any size or sector. Consistency, not company size, is what builds a high-trust culture.
