Culture Case Study

INTEGRAcare: The Impact of Purpose and Trust in Home Healthcare

INTEGRAcare Inc. operates in a sector where compassion, trust, and reliability are essential. As a provider of in-home care services, the organization supports individuals and families through personalized care that prioritizes dignity, independence, and quality of life, enabling clients to remain safe and comfortable in their own homes.

For the past six years, INTEGRAcare has partnered with Great Place To Work, using insights from the Trust Index survey to continuously strengthen its workplace culture. This commitment to employee feedback has contributed to INTEGRAcare being recognized on the Best Workplaces in Canada list for five consecutive years and earning distinction among the Best Workplaces in Health Care.

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Meet INTEGRAcare Inc.

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Guided by Great Place To Work data, INTEGRAcare’s leadership has built a culture rooted in purpose, trust, and collaboration. The survey results provide credible evidence of that culture, showing that caregivers feel supported by leadership and deeply connected to the meaningful impact of their work on clients and families.

Trust Index Survey Insights

Trusted Leadership+

A 94% Credibility Score reflects strong confidence in leadership and management’s ability to guide the organization effectively.

Inclusive by Design+

With 91% in Fairness, employees report being treated equitably regardless of personal background or identity.

Purpose in Action+

A remarkable 98% of employees say their work has special meaning, reinforcing the strong sense of purpose caregivers experience in supporting clients and families.

Collaboration at the Core+

A 93% Camaraderie score highlights strong teamwork and supportive relationships among employees working together to provide high-quality care.

The Cultural Foundation Behind INTEGRAcare's Success

INTEGRAcare’s 2025 survey results show improvement across all five trust dimensions, with the overall average increasing to 95 percent from 91 percent in the previous year. Strong scores across Pride, Credibility, Camaraderie, Respect, and Fairness reflect a culture that continues to grow stronger through employee feedback, Trust Index insights, and benchmarking that helps keep INTEGRAcare at a best-in-class standard.

In healthcare, culture is closely tied to both the employee experience and the quality of care delivered. At INTEGRAcare, the results point to a workplace built on trust, collaboration, and shared purpose, where employees feel valued, supported by leadership, and connected to the impact of their work on clients and families.

95% of employees say this is a Great Place To Work
compared to 54% at a typical company in Canada.

INTEGRAcare Inc.– 95%

Typical Workplaces – 54%

Source: Great Place To Work® Global Engagement Study

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“We are so proud of our Company’s culture based on Respect, Fairness, Credibility, Pride and Camaraderie. Being named as the Best Place to Work in Healthcare in the Country and one of the Best Workplaces in Canada is incredibly humbling. We consistently strive to provide our Caregivers and other members of the Integracare Family with a great place to work that they can be proud of!”

Lee Grunberg, President & CEO, INTEGRAcare Inc. 🔗

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Cultural Achievements

Dimension	Average Score	Employees Agree	Cultural Impact
Pride	98%	“My work has special meaning. This is not just a job.”	Employees experience a strong sense of purpose, reinforcing the meaningful impact of caregiving in healthcare.
Camaraderie	98%	“When you join the company, you are made to feel welcome.”	A welcoming culture helps new team members integrate quickly and strengthens collaboration across caregiving teams.
Fairness	97%	“People here are treated fairly regardless of their age. ”	Inclusive practices reinforce fairness and ensure employees feel respected and valued.
Credibility	98%	“Management trusts people to do a good job without watching over their shoulders. ”	High levels of trust empower employees to take ownership of their roles and deliver excellent care.
Respect	97%	“Continuous learning supports professional growth and ensures caregivers maintain high standards of care. ”	Safety and wellbeing are prioritized, giving employees the confidence to perform at their best in a secure environment.

How INTEGRAcare Turns Culture Insights into Action

Trust Index™ Survey insights

The Trust Index survey provides valuable insights that help guide leadership priorities and culture initiatives. At INTEGRAcare, improvements across every trust dimension between 2024 and 2025 demonstrate how employee feedback continues to shape workplace practices and strengthen engagement.

By translating employee feedback into meaningful action, the organization continues to build a culture where caregivers feel trusted, supported, and proud of the work they do, strengthening both the employee experience and the quality of care delivered to clients.

Conclusion: Culture as a Strategic Advantage in Healthcare

In healthcare, workplace culture directly shapes the quality of care clients and families receive. When employees feel trusted, supported, and connected to a shared purpose, they are better equipped to deliver the compassion, consistency, and excellence that clients and families depend on.

INTEGRAcare demonstrates how a culture grounded in trust, fairness, and purpose can strengthen the employee experience while also elevating the quality of care. As the organization continues to act on Trust Index insights and build on its culture, its recognition among Canada’s Best Workplaces reflects more than workplace excellence. It reflects a meaningful commitment to the people who provide care and the people who receive it.