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6 Ways to Make Your Employee Recognition Program Succeed

6 Ways to Make Your Employee Recognition Program Succeed

 

Thoughtful, spontaneous ways of recognizing and rewarding employees are great culture builders, but your company may also want to create something more official. Formal recognition programs require more structure, communication, criteria, consistency, and fairness than informal methods of employee recognition.

Examples of Formal Employee Recognition Programs

When an organization wants to improve specific activities or behaviors, it can create formal recognition programs to recognize and reward the desired improvement.

Here are some examples of formal programs you could offer:

  • Monetary award for the employee who exhibits best practice customer service for the week
  • Spot award for an employee seen facilitating the forward progress of a team
  • Sales commission increase on each sale that exceeds the previous year’s same-day sales by x%
  • Monetary reward for increases in quality and production
  • Monetary award for excellent attendance

Key Considerations for a Successful Employee Recognition Program

In a formal recognition program, criteria are important, so employees know exactly what change or improvement you seek.

Establish Criteria for What Constitutes an Award-Worthy Performance

If the actions and behaviors requested are not measurable, verbally describe the desired outcomes in word pictures so vivid that employees can explain them to you.

Make All Employees Who Do the Same Job Eligible for the Recognition

For example, if a manager is ineligible, all managers must be ineligible. It's not in the best interests of your overall company goals and culture if one or two departments offer a formal recognition program that leaves others out who do similar work. But if the goal is to increase customer service of a call center, only call center employees should participate.

Inform Employees Exactly What They Did to Merit the Recognition

Your goal is to encourage more of that behavior from your staff, so sharing the recognition publicly is good practice.

Be Fair and Equitable

Anyone who performs at the level stated in the criteria should receive the reward. If you want to limit recognition to one employee, select a fair method to decide which qualifying employee is rewarded. (For example, if 20 employees meet the criteria, place all qualified names in a drawing.)

This may be less of a motivation, so consider asking your employees how they want you to implement the award process. They may surprise you. Or, consider cutting back on the amount of the award or the type of award to stay within your budget. Don't let managers pick and don't change the program midway because too many people qualify. It's important to follow through as promised.

Be prompt with recognition. Since the goal is to reinforce the behavior you want to encourage, give the reward immediately after the program's end. With a monthly or annual formal recognition frequency, success is too dim a memory and you fail to reinforce the behavior you wanted to encourage more of from the employee.

Acknowledge the formal recognition with an official letter or handwritten note. It should remind the employee in detail why they received the award. Employees cherish these notes forever. After the money is spent and the food treats consumed, employees have something substantive to remind them they were recognized and rewarded.

The Bottom Line

A formal recognition program has special challenges that informal methods don’t. But each has a place in a company that wants to provide a work environment where employees feel recognized, rewarded, and thanked for their efforts and contributions.

About Great Place to Work®

Great Place to Work® is the Global Authority on Workplace Culture. We make it easy to survey your employees, uncover actionable insights and get recognized for your great company culture. Learn more about Great Place to Work Certification.