Company Culture, Leadership, High Trust Behaviour
Key Takeaways:
- Transparency and trust are essential for AI adoption in the workplace.
- 75% of employees accept AI when companies explain its impact.
- Training programs and governance frameworks build confidence in AI tools.
- Inclusive AI strategies empower employees across all roles.
- Employee involvement in AI initiatives reduces resistance and fosters innovation.
- AI governance frameworks ensure ethical, responsible, and transparent implementation.
What is the Role of Transparency in AI Adoption?
Employees are more likely to embrace AI in the workplace when organizations prioritize transparency, trust, and open communication. Clear explanations of how AI impacts workflows reduce fear and build confidence in its benefits.
Artificial intelligence (AI) is transforming modern workplaces, offering efficiency, automation, and innovation. Yet, many employees remain uncertain about whether AI will help or harm their jobs. A Gallup survey of 18,000 workers revealed that 53% feel unprepared to work with AI, while only 30% believe AI can benefit their work.
Why Does Trust Matter in AI Integration?
Trust is the foundation of successful AI adoption. Michael C. Bush, CEO of Great Place To Work®, emphasizes that trust is essential for creating environments where employees feel valued and heard. This principle applies directly to AI implementation.
“If I could create a backdrop for the world right now, I’d spell out the word trust as large as I could,” says Bush. “Employees must understand how AI affects their workflows to fully embrace its potential.”
When employees trust the intentions behind AI, they are more likely to collaborate with it rather than fear it.
How Can Organizations Build Transparency Around AI?
A global UKG study revealed that three out of four employees would accept and even get excited about AI if companies were transparent about its impact. Transparency includes explaining:
- Why AI is being introduced
- How it will affect roles and workflows
- What safeguards and governance are in place
What Training Strategies Help Employees Embrace AI?
Training is critical to bridging the knowledge gap. UKG launched a company-wide AI curriculum with nine learning paths, ensuring employees understand and feel comfortable using AI tools. This approach:
- Reduces fear of job displacement
- Empowers employees to define their own AI journeys
- Encourages innovation through hands-on experience
UKG also organized a generative AI hackathon, allowing employees to experiment with AI in real-world scenarios, from HR to tech support.
Why Should Companies Create AI Governance Frameworks?
Governance ensures ethical and effective AI use. UKG established an AI governance group with cross-functional members to oversee responsible AI practices. This framework:
- Builds confidence in AI systems
- Promotes fairness and accountability
- Encourages collaboration across departments
How Does AI Support Workplace Culture?
UKG partnered with Great Place To Work® to create the UKG Great Place To Work Hub, which uses AI to guide HR leaders on building trust-based cultures. By integrating decades of workplace data with AI insights, organizations can make informed decisions that strengthen employee engagement and trust.
Feedback
We value your feedback! Your insights are crucial to helping us create meaningful content. Did the insights in this article prompt new ways to build trust and credibility within your executive leadership team? Are there specific challenges you'd like us to address? Share your suggestions or ideas with us. Together, we can develop resources that truly make a difference. Have feedback? Fill out this form by clicking here.
Build a culture of trust in the AI era.
Learn more about Great Place To Work® Certification and discover how your organization can create a transparent, inclusive workplace where employees thrive alongside AI.
Frequently Asked Questions:
What is the biggest barrier to AI adoption in the workplace?
Fear of job loss and lack of understanding are major barriers. Transparency and training help overcome these concerns.
How can companies build trust in AI?
By explaining AI’s purpose, involving employees in its use, and ensuring ethical governance.
Why is AI training important for employees?
Training empowers employees to use AI effectively, reducing fear and improving productivity.
What role does governance play in AI adoption?
Governance ensures AI is used responsibly, ethically, and in ways that benefit both employees and organizations.
